Customer Service

Travel Information Centre
Public transport routes and timetables, tel. 0100 111
Personal service (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm (0.98 euros/call + local network charge).
24h talking timetable, departure times from termini (0.49 euros/call + local network charge)

Travel Card Assistance tel. (09) 4766 4000  Mon-Fri 7am-7pm, Sat-Sun 9am-5pm

HSL’s service points
Rautatientori (Central Railway Station) Metro Station. Map
Open Mon-Thu 7.30am-7pm, Fri and on eves of public holidays 7.30am-5pm, Sat 10am-5pm
Itäkeskus Metro Station. 
Open Mon-Fri 10am-5.15pm

Penalty fares office
Elielinaukio 3
Central Railway Station, 3rd floor (access from the arcade)
Open Mon – Fri 8.30am – 4pm.
The office will be closed up at 2pm on Friday 10th of February.
Tel. (09) 476 64111
Map

Groups and companies
Street address: Opastinsilta 6A, Itä-Pasila
Postal address: POB 104, 00077 HSL
Switchboard (09) 4766 4444
yritysmyynti@hsl.fi
Open Mon - Fri 8.30am - 3pm.

HSL's postal and street addresses, registry
Helsinki Region Transport
Street address: Opastinsilta 6 A, Itä-Pasila, Helsinki
Postal address: PO BOX 100, 00077 HSL 
Switchboard (09) 4766 4444
Email: hsl@hsl.fi  (registry)
Office hours: Mon-Fri 8.30am-4pm.